Zojirushi Warranty

We warrant the thermal insulation of Zojirushi product against defects for a period of two years from the date of original retail purchase. 

Warranty coverage includes manufacturing defects & heat retention failure*. Only genuine unit purchased via authorized dealers in Malaysia enjoy this warranty. Not applicable for parallel import unit purchased via unauthorized channel.

This warranty does not include any postage, freight, transportation, insurance or delivery fees.

We are not responsible or liable for any loss, inconvenience or damage, whether special, direct, incidental, consequential or otherwise, and whether known or should have been known to us, including damage to or replacement of other equipment and property and personal injury, resulting from any breach of warranty, the inability to use the product or under any legal theory in contract or tort. These warranties and remedies are your sole and exclusive warranties and remedies. No other warranties, oral, or written, express or implied, are given, our liability is limited to the actual purchase price you paid to the retail seller of the defective product.

To claim a warranty, you may contact our Dealer whom you purchased from or contact our customer services by e-mail to [email protected]. Proof of purchase must be submitted in order to claim warranty.

There is no warranty on spare parts except for faulty new units. You may purchase the replacement parts from us.

* How to determine heat retention failure?

  • The outside of the container become very hot after filling with hot water. (It is normal if the lid set retain warm temperature) OR
  • Unable to keep warm for at least 6 hours. (Different products with different thermal efficiency. Please refer to the description in products’ instruction manual)