We will only allow REFUNDS for:

  1. Delivery Discrepancies*
  2. Failure of our third-party logistics partner to fulfil the order.
  3. Order is not delivered as per scheduled delivery date.
  4. Order is cancelled due to extenuating factors from Merchant. (e.g. peak periods)
  5. There are missing items in the order.

We will only allow EXCHANGES for:

  1. Delivery Discrepancies*
  2. Wrong product(s) delivered

How to Apply A Return / Refund

Kindly drop us an email [email protected] & attach clear snapshots of the hard copy invoice & all products received. 

We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.

Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.

*Delivery of Defective Products: Product received is of unsatisfactory quality / has a manufacturing defect.