We will only allow refunds for:

Delivery Discrepancies
Failure of our third-party logistics partner to fulfil the order
Order is not delivered as per scheduled delivery date
Order is cancelled due to extenuating factors from Merchant (e.g. peak periods)
Incorrect Order Quantity
There are missing items in the order
We will only allow exchanges for:

Delivery Discrepancies
Wrong product(s) delivered

Kindly drop us an email (xxxxx) & attach clear snapshots of the hard copy invoice & all products received. We will arrange a courier to retrieve the order at your convenient date & time after we have verified your case.

Note: You will be required to return the goods in the same condition as delivered to you. We will not accept returned goods that show any signs of usage or damage.

Delivery of Defective Products
Product received is of unsatisfactory quality / has a manufacturing defect