We regret that all goods sold are not refundable or returnable. Products are only exchangeable if they have been defective and faulty. Smallpotato reserves the right to disallow exchanges based on management's discretion.
* Customers will receive their parcel: Ready stock (1-3 working days) ;Pre-order (14-20 working days)
* We will ship you the parcel within 24-48 hours once payment received.
* Once the order has been shipped, we will send you an email with the delivery information.
* If you do not receive your parcel within the given time frame, please let us know, we are happy to help.
* For urgent order, kindly contact us anytime.
* Exchange must be made within 7 days from the date of receiving your items
* Exchanges cannot be accepted on stained, washed or used merchandise (Except for heat retention failure case)
* Items to be sent back to us with their original packaging
*We will reimburse normal postage for defected / faulty / incorrect item(s) sent. (Below 1kg – RM6, Above 1kg – RM12)
Should there be no stock available at the time of exchange, customers can choose to wait for the stocks to arrive or use the credit for an upgrade of product.
* For replacement items of lower value, the excess amount will be credited into customers' accounts with us in the form of store credit (with cash value), which can be used by the customers for their future purchases with us. For replacement items of higher value, customers will make good the difference.
We regret that we cannot be responsible for loss or items damaged on the way back for an exchange. Please pack your returned items properly to ensure that items do not get damaged in transit and register/insure them if sending by normal post.
Please note that “Failure to cook” by Food Jar is not a valid reason for exchange. If you face problems to cook using Food Jar, please test the food jar by pouring hot boiling water until 90% full, close tightly and leave it for at least 6 hours. If it remains very hot after 6 hours, it means that the heat retention of the food jar is in good condition. You may refer to FAQ (Products) page for details.
We reserved the right to decline the returned items if the above requirements are not fulfilled
Smallpotato reserved the right to amend or append this policy as necessary without prior notice